The International Ombudsman Association will offer its signature training program on January 28-30, 2019 at the Hotel Albuquerque. "Foundations" provides the primary training for new Organizational Ombuds.
Three-Day Course
January 28-30
Foundations of Organizational Ombudsman Practice
This course covers the fundamentals of the organizational ombudsman role by emphasizing the principles of confidentiality, neutrality, independence, and informality. Learn how to work with the visitor to the office as well as how to act as a change agent within your organization. Practice key ombudsman skills of listening, asking questions, clarifying, generating options, and moving to actions throughout the ombuds process. In addition, an experienced and highly committed faculty of ombudsmen will share best practices around setting up an office and evaluating and communicating
the effectiveness of the office.
Faculty: Ralph Johnson, Ombuds at McKinsey & Company; Tom A. Kosakowski, Associate Director and Ombudsperson at UCLA; Donna Louden, Ombuds at the National Renewable Energy Laboratory; and Mary Beth Stevens, CO-OP, Ombudsperson at Los Alamos National Lab/U.S. Department of Energy.(IOA Albequerque Training Info.)
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