In summary, the use of the organisational ombudsman enables the direct application of restorative practice by cutting through the bureaucratic hierarchy by use of the four tenets and in particular that of informality. Because the ombudsman sits outside of the organisational structure they are in the unique position to apply restorative practice.The full post is worth your time. (LaHatte Blog.)
Related posts: Sexual Harassment Claim Against ICANN Draws in Ombuds; New Ombuds Blogger: Chris LaHatte.
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