Quebec Health Center Names First Ombuds

Kateri Memorial Hospital, a Mohawk community hospital in the Kahnawake First Nations Reserve near Montreal, has named Alexis Shackleton as its first-ever Ombudsperson. She becomes one of the very few Organizational Ombuds working in a small hospital setting. Although announced just last week, Shackleton began serving as an on-demand Ombuds in November 2022. Meanwhile, she is continuing her work as Director of Client-Based Services for the Mohawk Council of Kahnawake. A press release this week announcing Shackleton's appointment explained: “The ombudsperson assists in the resolution of complaints in an impartial, confidential, and independent manner.” 

Shackleton brings 25 years of program management experience to the position, primarily with the Mohawk Council of Kahnawake. She is a graduate of Concordia University. (Eastern Door; LinkedIn.)