The Ombuds Blog: Federal Housing Finance Agency Reveals New Ombuds Program

June 15, 2023

Federal Housing Finance Agency Reveals New Ombuds Program

FHFA, federal agency that regulates housing mortgage industry, now has a Workforce Ombuds. The Federal Mediation and Conciliation Service is providing the service under an inter-agency agreement and will assist FHFA employees with any type of workplace issue. Currently, the FMCS Office of the Ombuds is headed by Karen Jane Dean, a long-time Federal Ombuds. (FHFA Ombuds; FMCS Ombuds; LinkedIn.)

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Organizational Ombuds

Organizational Ombuds serve as a confidential, independent, neutral and informal dispute resolution resource for a specific entity. They are accessible to a defined population and can advocate for fairness. These unique characteristics distinguish Organizational Ombuds from Classical Ombuds, mediators, arbitrators, and other alternative dispute resolution professionals. The term "Ombuds" is shorthand for "Ombudsman," "Ombudsperson" and "Ombuds Officer," which also are used widely.

Some other variants include:

Austria -- Ombudsstelle

Brazil -- Ouvidor

Croatia -- pravobranitelji

France -- médiateur/defénseur

Germany -- Ombudspersonen

Italy -- difensore

Netherlands -- ombudspersoon

Norway -- ombudet

Poland -- Rzecznik

Portugal -- provedor

Russia -- омбудсмен

Spain -- ombudsman organizacional

Sweden -- studentombud

Switzerland -- ombudsmann

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June 15, 2023

Federal Housing Finance Agency Reveals New Ombuds Program

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