The Ombuds Blog: MGH Institute of Health Professions Debuts Ombuds Program

August 30, 2023

MGH Institute of Health Professions Debuts Ombuds Program

Patricia Lussier-Duynstee has been tapped to serve as the inaugural Ombuds for the private health sciences university in Boston. As the first Ombuds for the MGH Institute, Lussier-Duynstee will provide students to about 1,600 students on a part-time basis. She will practice to IOA standards. Lussier-Duynstee retired in 2020 with emerita status after an 18-year career as an professor and administrator in the School of Nursing at IHP.

Lussier-Duynstee's career has spanned a variety of nursing and leadership positions in healthcare and academia. She graduated from Merrimack College and earned her BSN at the University of Utah, and then completed her MS at the University of Massachusetts, Worcester, and PhD at the University of Massachusetts, Lowell/Boston. (MGHIHP News.)

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Organizational Ombuds

Organizational Ombuds serve as a confidential, independent, neutral and informal dispute resolution resource for a specific entity. They are accessible to a defined population and can advocate for fairness. These unique characteristics distinguish Organizational Ombuds from Classical Ombuds, mediators, arbitrators, and other alternative dispute resolution professionals. The term "Ombuds" is shorthand for "Ombudsman," "Ombudsperson" and "Ombuds Officer," which also are used widely.

Some other variants include:

Austria -- Ombudsstelle

Brazil -- Ouvidor

Croatia -- pravobranitelji

France -- médiateur/defénseur

Germany -- Ombudspersonen

Italy -- difensore

Netherlands -- ombudspersoon

Norway -- ombudet

Poland -- Rzecznik

Portugal -- provedor

Russia -- омбудсмен

Spain -- ombudsman organizacional

Sweden -- studentombud

Switzerland -- ombudsmann

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August 30, 2023

MGH Institute of Health Professions Debuts Ombuds Program

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