Job Re-Posting (Nonconforming): AIU Online

American InterContinental University has reopened a search for its first Ombudsman. (Brooke Wichmann was initially announced for the position.) AIU is a private for-profit university based in Schaumburg, Illinois, but the full-time position is advertised as fully remote. It is owned by the for-profit company Perdoceo Education Corporation. The position will establish and manage a program that is not expected to meet IOA standards. The job description appears to be primarily a complaint manager and includes these highly concerning duties: 

• "provide an advocate ... to find equitable resolutions to student issues before they are escalated outside the ... University"; 
• "Administers the complaint management system"; 
• "document the reasons behind the student complaint"; 
• "Maintain historical reports ... of complaints ... by department"; 
• "Work closely with legal and compliance departments on any issues that have been forwarded to an outside agency"; and 
• "Stay current and provide training to varied groups of stakeholders on regulations related to student rights (e.g., Title IX, ADA, etc.). Establish policies and procedures to ensure compliance with regulatory requirements."

The qualifications have been increased and now require Ombuds experience. Applicants must have a terminal degree, conflict resolution experience, and at least ten years of higher education Ombuds experience. The top-end of the salary range has been increased and the posting now indicates that the position will pay $75,400 to $110,000. No application date indicated. (AUI Careers.)

Related posts: Job Posting; American InterContinental University Selects First Ombuds.