SHRM Article Touts Effectiveness of Ombuds

An article posted to the Society for Human Resource Management website this week explains that, "Alternative complaint systems can be an effective way for organizations to address and resolve harassment and discrimination disputes without resorting to formal legal channels." The article includes quotes from Elizabeth Schwartz Hill, Associate Director of the Ombuds Office at the University of Colorado Boulder, and Donna Douglass Williams, the new Ombudsperson at Pinterest. (SHRM Employee Relations.)