The Ombuds Blog: Santa Clara University Debuts Ombuds Office

July 01, 2022

Santa Clara University Debuts Ombuds Office

David Galán has been appointed the first Ombudsperson for the private, Jesuit university in Silicon Valley, California. In this new, full-time position Galan will serve Santa Clara's faculty and staff, practicing to IOA standards, and reporting to the Vice President for Diversity, Equity, and Inclusion.

Galan has mediating and facilitating since 2011. In 2017, he joined the Office of Mediation and Ombuds Services as a community mediator and expanded into other roles. He served as an Ombuds for the Santa Clara County Department of Family and Child Services, serving parents, social workers, to help navigate the challenging landscape of the Juvenile welfare system and to help improve communication between parents and social workers for better outcomes. Galan also served as an Ombuds to the Santa Clara County Jails, working with inmates and jail staff. (SCU Ombuds.)

Related: Job Posting.

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Organizational Ombuds

Organizational Ombuds serve as a confidential, independent, neutral and informal dispute resolution resource for a specific entity. They are accessible to a defined population and can advocate for fairness. These unique characteristics distinguish Organizational Ombuds from Classical Ombuds, mediators, arbitrators, and other alternative dispute resolution professionals. The term "Ombuds" is shorthand for "Ombudsman," "Ombudsperson" and "Ombuds Officer," which also are used widely.

Some other variants include:

Austria -- Ombudsstelle

Brazil -- Ouvidor

Croatia -- pravobranitelji

France -- médiateur/defénseur

Germany -- Ombudspersonen

Italy -- difensore

Netherlands -- ombudspersoon

Norway -- ombudet

Poland -- Rzecznik

Portugal -- provedor

Russia -- омбудсмен

Spain -- ombudsman organizacional

Sweden -- studentombud

Switzerland -- ombudsmann

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July 01, 2022

Santa Clara University Debuts Ombuds Office

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