Working Papers from 2024 IOA Practice Survey Illustrate Ombuds Work

The research team behind the International Ombuds Association's biennial practice survey (Jennifer Schneider, Timothy Hedeen, Mary Rowe, and Hector Escalante Meza) has written a series of papers that provide further insights on the work of Organizational Ombuds. Four working look at some self-reported IOA qualitative data from practitioners. Three additional papers by Mary Rowe individually are about visitor stories. All are open for comment:

• "The Most Serious Cases Reported by Organizational Ombuds: Data From Surveys and Interviews."
• "Some Organizational Ombuds Achievements Reported in the 2024 IOA Survey."
• "A Taxonomy of Organizational Ombuds: Descriptions of the Employment of Organizational Ombuds who Practice to IOA Standards of Practice."
• "What Do Organizational Ombuds Do? And Not Do?"

• “The Colleague Who Would Not Take ‘No’ for an Answer.”
• “The Poster War: An Ombuds Learns About Sources of Power, Helping People Help Themselves, and the Role of Affinity Groups in Bringing About Change.”
• "Micro-Affirmations are Joining the Social Science Research Agenda."

Related posts: IOA Publishes Survey of Ombuds Practices (2017); International Ombudsman Association Releases 2015 Compensation Report; IOA Opens 2020 Practice and Compensation Survey; IOA Webinar on Demonstrating Value; IOA Releases 2020 Practice & Compensation Survey; IOA Seeks Data for 2022 Practice Survey; IOA Publishes Summary of 2024 Practice Survey.