June 13, 2012

Metropolitan State College of Denver to Create Ombuds Program

The public college in downtown Denver has announced that it is planning to conduct a nationwide search to fill the new position of Ombuds Officer. The Board of Trustees approved the position last week and included funding in the 2012-13 budget. 

Higher Ed Ombuds Blogger Reveals a Secret

The latest post on the Higher Ed Ombuds Blog is titled, "Confessions of a Conflict Avoider." She admits that it's sometimes hard to follow the kind of advice she regularly gives to her visitors. Given the frequent contact Ombuds have with conflict, perhaps this isn't surprising. (Higher Ed Ombuds Blog.)

Association of Mediterranean Ombudsmen Reappoints Leadership

Abdelaziz Benzakour has been reappointed as Chair of AOM, after its annual general meeting in Paris. Benzakour, who also serves as President of Morocco’s Mediator Institution, was unanimously elected for a new two-year term. In addition, the Human Rights Defender of the French Republic, Dominique Baudis, was returned to the position of General Secretariat. (Morocco Tomorrow.)

June 12, 2012

Harvard Law Case Study Focuses on Ombuds and the 'Dear Colleague Letter'

A recent Harvard Law Case Study features a University Ombuds and an effort to update a sexual harassment policy -- a scenario that will surely resonate with many Ombuds in higher education.  It was written by Robert Bordone, Director of Harvard Negotiation & Mediation Clinical Program and a Public Director of the Board of Certification for Certified Organizational Ombudsman Practitioners.

Update:San Manuel Band of Mission Indians Names First Ombuds

San Manuel has appointed Theresa Prator as the organization’s first Ombudsman. In this newly established position, Prator will be reporting directly to the San Manuel Tribal Business Committee. She will be establishing the Ombuds office and will be responsible for identifying and resolving non-union, non-management, employee issues in support of the Tribe’s service initiative. 

June 08, 2012

U.S. Ombuds Wikipedia Page Needs Work

The Wikipedia page for “Ombudsmen in the United States” is painfully incomplete. It lists only about a dozen Classical Ombuds programs. Organizational Ombuds are not mentioned. Only one media Ombuds (NPR) is listed. The list of Ombuds associations has just two entries: the Coalition of Federal Ombudsman and the United States Ombudsman Association. 

UC San Francisco Ombuds Office Expands Service with New Extern

Kathy Biala will begin a six-month internship with the UCSF Ombuds Office in July 2012 working primarily at the university's medical facility in Fresno.

Bullying Expert Offers Webinar on Workplace Social Exclusion

Ombuds may be interested in a new webinar series offered by the Workplace Bullying Institute.  The series launches with a webinar on “Being ‘Iced Out’ at Work” on July 7. 

June 06, 2012

Queen Margaret University is Creating a Center for Ombuds Training

The university near Edinburgh, Scotland is actively developing a “centre of excellence for training, research, knowledge exchange and consultancy in ombudsman and complaint handling practice, and consumer affairs.” 

Higher Ed Ombuds Blogger Sees the Future

A recent post at the Higher Ed Ombuds blog reflects on a high school class with 50 valedictorians and how this will affect her work. She writes... 

Washington State University Appoints Ombuds for Pharmacy Students

WSU has established its first Ombuds for Ombudsman for Students in the College of Pharmacy. As the Ombuds, Associate Professor Mark W. Garrison will serve as an additional resource for students. "Mark will provide support and advice to students who need a trusted and impartial intermediary to whom they can voice their concerns,” said Gary M. Pollack, dean of the College of Pharmacy.

June 05, 2012

Job Posting: Education Corporation of America

The privately-held company that operates proprietary colleges is hiring a Manager - Student Ombudsman in Birmingham, AL. The position serves as "the designated neutral or impartial dispute resolution practitioner whose major function is to provide confidential and informal assistance to constituents of the College community. In the performance of the duties, this position provides support, guidance and direction to identify and communicate opportunities for systemic improvements through operational, functional and quality assurance audits." 

Kent State University Appoints Student Ombuds

Kent State has named Jennifer Kulics as its new Ombuds for students. Kulics previously worked for the university as the senior associate athletic director for the Department of Intercollegiate Athletics. Her appointment took effect in May. 

Corporate Secretary Magazine: "Is an Ombudsman Right for Your Company?"

The latest issue of of Corporate Secretary (the magazine for corporate secretaries, general counsel and governance professionals in North America) provides an overview of the Ombuds function and explains why Ombuds effectively supplement formal reporting and compliance programs. The article features comments from Jonathan McBride, a corporate governance consultant and president of McBride Associates, and Robert Tannous, an attorney with the law firm Porter Wright.

International Ombudsman Institute President Honored by New Zealand

IOI's President, Beverley Anne Wakem, has been made a Dame Companion of the New Zealand Order of Merit. The honor recognizes her service to the country, including her current work as Chief Ombudsman, and was bestowed as part of celebration of Queen Elizabeth II's Diamond Jubilee.