The program will include:
Welcome & Opening RemarksPlenary 1: “Conflict at Capacity: The New Operating Environment” – Kimberly MlinazBlip: “We are Ombuds” – Belinda Robinson
Plenary 2: “The Ombuds as a Navigator of Psychological Safety” – Jessica SimpsonPoem: “Resilient, Yes We Are!” – Olivia WalkerUpdates from Ombuds and ADR organizations - USOA • IOA • ABA Dispute Resolution Group • IAADRWGLunchPlenary 3: “Confidentiality in the Age of AI: Considerations for Federal Ombuds” – Elisa Enriquez and Bina PatelPlenary 4: “Enhancing Self-Awareness and Effective Techniques for Managing Triggers and Engaging with Those We Trigger” – Jean ColemanBlip: “AI, Iatrogenic Harm, and Ombuds Activity” – Yvonne VissingPlenary 5: “AI One Year Later: The Cognitive Amplifier” – Kimberly Mlinaz
COFO Executive Committee/Closing Remarks
The conference is free and has been approved for up to four IOA Professional Development Hours. (COFO Registration.)

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