Foundations of Organizational Ombuds Practice is offered multiple times each year in various locations, and online. The course covers the fundamentals of the organizational ombuds role based on the principles of confidentiality, neutrality, independence, and informality. Learn how to work with visitors to an office as well as how to act as a change agent within your organization. Practice key ombuds skills of listening, asking questions, clarifying, generating options, and moving to actions throughout the ombuds process. In addition, an experienced and highly committed faculty of ombuds will share best practices around setting up an office and evaluating and communicating the effectiveness of the office.
Faculty: TBARegistration rates for this training are $1,795 for IOA members and $2,096 for non-members. (IOA Event Info.)
Related posts: IOA's Ombuds Training Returns to Baltimore in October 2019; IOA's New Virtual Foundations Course is Already Selling Out; COFO to Train New Federal Ombuds in Response to IOA Backlog; IOA Resumes In-Person Foundations Course in October 2021 [canceled]; IOA to Resume In-Person Foundations Training in July 2022.