According to an email from IOA:
Elaine Shaw is an experienced ombuds and mediator currently working as a contract ombuds with several clients in contact with visitors around the world. She has been a member of IOA for more than 10 years, a CO-OP® since 2014, and has served on the IOA Board as well as the CO-OP® Board.
Willem Kweens is an experienced ombuds, mediator, and coach with the goal of helping foster good working relations, facilitating a more positive culture, and being the early warning for the organizations he serves.
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