September 05, 2025

MWI Selects a Senior Ombuds Manager

Vik Kapoor has been hired by MWI as its first Senior Manager of Ombuds Program Success and will start September 24, 2025. In this new role, Kapoor will serve as the main point of contact for active clients, lead new program rollouts, and support our ombuds teams to ensure they have what they need to serve clients well.

Kapoor brings over 15 years of experience as a mediator, facilitator, trainer, coach, and Ombuds for organizations including the United Nations, FEMA, and the U.S. Department of the Interior. His career in the Ombuds field began in 2014 when he won the IOA writing competition. A certified coach (ICF-PCC) and award-winning author, he has built coaching programs in 40+ countries and taught dispute resolution after beginning his career as a lawyer. (MWI LinkedIn; Kapoor LinkedIn.)

5 comments:

  1. Congratulations Vik

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  2. Not very much in keeping with MWI's corporate charter for which it received non-profit status in order to provide community dispute resolution services in the Plymouth Bay area and then Boston area.

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    1. As a 501c3, MWI is proud to provide pro-bono mediation services to income-eligible parties at fourteen District and Municipal Courts throughout Massachusetts each week, which our paid services help fund. We are thrilled that Vik will be joining our team to help support our mission, our team, our ombuds, and our clients.

      I am always happy to talk or answer any questions people have about MWI - cdoran@mwi.org.

      Welcome, Vik!

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  3. Thank you Tom and Chuck and the MWI team! Looking forward to the opportunity to do some good work.

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