The Ombuds Blog: Growing Caseload Highlights 2021 Report by Ombuds for Canada's Auditor General

November 18, 2021

Growing Caseload Highlights 2021 Report by Ombuds for Canada's Auditor General

Janet Campbell, the first Ombuds for the Office of the Auditor General of Canada, reports that she handled 94 cases September 2020 to August 2021. This was a increase of 47% from the prior year and also reflected an increased rate of use by the departments' 760 employees. Concerns about wellness comprised nearly half the cases, including mental health concerns, work-related stress, burnout, stress related to COVID-19, and return to work. (OAG Ombuds 2021 Report.)

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Organizational Ombuds

Organizational Ombuds serve as a confidential, independent, neutral and informal dispute resolution resource for a specific entity. They are accessible to a defined population and can advocate for fairness. These unique characteristics distinguish Organizational Ombuds from Classical Ombuds, mediators, arbitrators, and other alternative dispute resolution professionals. The term "Ombuds" is shorthand for "Ombudsman," "Ombudsperson" and "Ombuds Officer," which also are used widely.

Some other variants include:

Austria -- Ombudsstelle

Brazil -- Ouvidor

Croatia -- pravobranitelji

France -- médiateur/defénseur

Germany -- Ombudspersonen

Italy -- difensore

Netherlands -- ombudspersoon

Norway -- ombudet

Poland -- Rzecznik

Portugal -- provedor

Russia -- омбудсмен

Spain -- ombudsman organizacional

Sweden -- studentombud

Switzerland -- ombudsmann

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November 18, 2021

Growing Caseload Highlights 2021 Report by Ombuds for Canada's Auditor General

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