The Ombuds Blog: CPR Institute Interviews Pfizer Ombuds on his Career Path

June 11, 2021

CPR Institute Interviews Pfizer Ombuds on his Career Path

The latest installment of the CPR Institute's Young-ADR series features an interview with Timothy Shore, VP and Chief Ombudsman at Pfizer, Inc.

"Shore discusses his work in more than 30 years at Pfizer in the legal, business, and human resources functions. He served as the pharmaceutical giant’s first Chief Ombudsman, and talks about his design work involving the function to address employment issues, including using alternative dispute resolution. He discusses his views on the value of a role for restorative justice in dispute resolution in corporate contexts, and provides advice for young practitioners looking to go in-house."

(CPR Y-ADR Series.)

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Organizational Ombuds

Organizational Ombuds serve as a confidential, independent, neutral and informal dispute resolution resource for a specific entity. They are accessible to a defined population and can advocate for fairness. These unique characteristics distinguish Organizational Ombuds from Classical Ombuds, mediators, arbitrators, and other alternative dispute resolution professionals. The term "Ombuds" is shorthand for "Ombudsman," "Ombudsperson" and "Ombuds Officer," which also are used widely.

Some other variants include:

Austria -- Ombudsstelle

Brazil -- Ouvidor

Croatia -- pravobranitelji

France -- médiateur/defénseur

Germany -- Ombudspersonen

Italy -- difensore

Netherlands -- ombudspersoon

Norway -- ombudet

Poland -- Rzecznik

Portugal -- provedor

Russia -- омбудсмен

Spain -- ombudsman organizacional

Sweden -- studentombud

Switzerland -- ombudsmann

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June 11, 2021

CPR Institute Interviews Pfizer Ombuds on his Career Path

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