The Ombuds Blog: Four-Part Series on Virtual Ombudsing

March 17, 2020

Four-Part Series on Virtual Ombudsing

Teresa Ralicki, the Ombuds for the University of Colorado Denver and former IOA Board VP, is publishing a series of articles on how to Ombuds virtually. The first two installments have been posted to LinkedIn:

Part 1: Intake and Visitors
Part 2: Office and Organization Connection
Part 3: Case Consistency: Handling Lulls and Spikes
Part 4: Mediations and Trainings

Posts include advice and helpful links. (LinkedIn.)

Related posts: IOA Announces Officers for 2015-16; University of Colorado Denver Hires an Experienced Ombuds; University of Colorado Ombuds Launch Blog.

No comments:

Organizational Ombuds

Organizational Ombuds serve as a confidential, independent, neutral and informal dispute resolution resource for a specific entity. They are accessible to a defined population and can advocate for fairness. These unique characteristics distinguish Organizational Ombuds from Classical Ombuds, mediators, arbitrators, and other alternative dispute resolution professionals. The term "Ombuds" is shorthand for "Ombudsman," "Ombudsperson" and "Ombuds Officer," which also are used widely.

Some other variants include:

Austria -- Ombudsstelle

Brazil -- Ouvidor

Croatia -- pravobranitelji

France -- médiateur/defénseur

Germany -- Ombudspersonen

Italy -- difensore

Netherlands -- ombudspersoon

Norway -- ombudet

Poland -- Rzecznik

Portugal -- provedor

Russia -- омбудсмен

Spain -- ombudsman organizacional

Sweden -- studentombud

Switzerland -- ombudsmann

Comment Policy

Content and Relevance

Stay on topic: Comments should be relevant to the post.
Be respectful: Personal attacks, insults, profanity, inflammatory language, and discriminatory or harassing comments will not be tolerated.
No self-promotion or spam: Comments should contribute to the conversation and not be used to for commercial purposes.
No confidential information: Do not share confidential information about your organization or visitors.

Length and Format

Keep it concise: Comments should be clear and to the point. Excessively long comments may be edited for clarity and length.
Use appropriate formatting: Do not use all caps unnecessarily. Comments may include HTML formatting for readability.

Other Considerations

Be professional and respectful: Please be mindful of your content, even when commending anonymously.
Comments may be edited: I reserve the right to remove or edit any comments that violate these guidelines. My edits will be noted.
Complaints about IOA: This is not the appropriate forum to lodge formal complaints against the International Ombuds Association.
Guest editorials: Please email me directly to discuss a guest editorial offering a longer, more in-depth perspective on a topic related to the organizational ombuds profession

March 17, 2020

Four-Part Series on Virtual Ombudsing

No comments:

Post a Comment